No Spare Part for a machine that’s in the market

I purchased the Russell Hobbs Elegance coffee machine earlier this year and was loving it until my cleaner accidentally broke the glass jug.

After numerous emails to Home of Living Brands about how to purchase a new jug I was told it’s been discontinued. Currently it is still selling at some of the major shop outlets for approx R899.

So I have a machine that works 💯 % but no jug which renders the machine useless. How can you still be selling machines that you don’t carry absolutely necessary parts for?

Hugely disappointed and won’t be supporting this brand going forward.