No Response No Courier Name No Tracking number No Jugs

Bought a Russell Hobbs RHB048 blender from Game online I received it on the 1st of May 2025 no issues. However two days later my mother accidentally dropped the jug after she had finished washing it. She was devasted we called them and got no help so I put up a review on Hello Peter their response was basically we can't and won't help in any way.This was the first red flag but I thought I was smart and googled Russel Hobbs got some info called the number and was really happy when the quoted me on a price and told me to send an email to get a quote I did and by the 30th of May I had deposited the money and sent my proof of payment.I didnt get any responses from them second red flag. Since then I have sent a total of six emails the first time they asked for my number for when they did a delivery the other times they have said the would get back to me. But they didn't, third red flag And even though I have stated in all of my emails that I have sent them numerous emails. They rarely get back to me or help iin any way. The last email which I sent last week Tuesday their response was they will contact the couriers to see what the issue is and to this day. They haven't gotten back to me.Mind you they haven't even told me the name of the courier company or given me a tracking number that is if they even respond to my emails. It's quiet sad because I assumed that Russell Hobbs was a good brand and the supplier would at least help but nothing.