New Hoover breaking after 14 months

New Hoover broke after 14 months - I had to pay for repair. Todays communication: Hello Camlene I have received the hoover this morning, thank you very much. I have tried to call 3 times but have received no answer. A few items: 1) I have reviewed the invoice - when I spoke to Andries he mentioned that the charge to repair was 228.27. I was given the impression that I would not be charge for labour as the machine is 14 months old. Why was I charged? 2) Thank you for the 3 month warranty. I am very nervous that the machine will pack up again this year as it broke after 14 months and I had to pay for parts and labour. The manual got lost inbetween transporting machine to HOLB by Makro then by myself. Please email me a new manual as I cannot find it on the hoover website. Honestly if this Hoover breaks after cleaning according to manual again, I am going to be very angry. Best regards Justin