Multiple faulty appliances no customer service

I recently bought a RussellHobbs breakfast pack from Makro including a brushed silver 4 slice toaster and cordless kettle. After 3 days of use the kettle leaked from the bottom and was returned to Makro for an exchange (this process takes about an hour) After 5 days of use the new kettle sprung a leak from just below the spout, I once again returned to Makro and exchanged the kettle where I was informed that they are experiencing a very high return rate on RusselHobbs appliances in general. I received yet another kettle and after a week of usage the lid wouldn't pop up any more. I contacted Living Brands and explained my situation to Desire. She first of all didn't even know the product is in existence (serial and model number supp****) and I was immediately brushed off with a reply of the return rate not being high enough, I must yet again take the appliance back to Makro. This is definitely the last time I will purchase RussellHobbs.