1 reviews | Active since Jan 2025
Most Deplorable Customer Service
I noticed numerous similar complaints, old and new, about this same issue and company. Let me add mine: A warning to anybody who would be foolish enough to get involved with a repair service on a Russel Hobbs brand appliance through this ridiculous, pathetic company that gives you the run-around and zero communication or customer service even though they claim on all their automated responses that: "At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer's needs are being met." It has been months since I (stupidly enough) delivered a Russel Hobbs fan that needed a simple plastic part which attached the fan housing to the unit, something I could have fixed myself in a matter of minutes if I purchased the part myself. I did not read these reviews, nor did I see the numerous bad reviews on Hello Peter, and stupidly, I had the fan delivered to them for repair. They made me pay almost R400 for the "repair", which never happened, and it is still not happening and will never happen again! All I get is excuses and automated messages, saying that it was the wrong part they have, etc. I have never in my entire years on this planet had such deplorable customer service! They do not communicate, they do not come back to you, you struggle to get them on a phone and there is just ZERO communication or "customer service". Their phones don't work (another excuse)It is like speaking to the living dead. They should change their name to The House of the Living Dead... I should have just bought another fan and saved myself the aggravation. PLEASE RETHINK before you contact them for anything. It's really BAD. I can't understand why Russel Hobbs, which I always thought was a reputable brand, uses these horrible people who are destroying its name. I will never buy any Russel Hobbs product again.
Our sincere and humble apologies for the inconvenience caused. We truly value our customers and will go the extra mile to continue having a relationship of trust with you.
Please note that we have offered you a new unit as a replacement on email.
Once again we profusely apologise for the inconvenience caused.
Thank you,
HOLB service team
Our sincere and humble apologies for the inconvenience caused. We truly value our customers and will go the extra mile to continue having a relationship of trust with you.
Please note that we have offered you a new unit as a replacement on email.
Once again we profusely apologise for the inconvenience caused.
Thank you,
HOLB service team
These are more empty promises, no communication, and blatantly false. I was "offered" a new fan in place of the one I complained about, and they did so in reaction to my review here. I demanded my money back, but they insisted that they would replace my broken fan with a new one. But there was no reply, fan, or service, as always, for weeks now. I never heard from them again. It was all quiet, no response, just another lie and false claim to make them look better.
Not holding my breath. I'm giving up on these people.
They are terrible and not worth the effort or waste your time, day, or energy.
I'll just kiss my money goodbye.
These are more empty promises, no communication, and blatantly false. I was "offered" a new fan in place of the one I complained about, and they did so in reaction to my review here. I demanded my money back, but they insisted that they would replace my broken fan with a new one. But there was no reply, fan, or service, as always, for weeks now. I never heard from them again. It was all quiet, no response, just another lie and false claim to make them look better.
Not holding my breath. I'm giving up on these people.
They are terrible and not worth the effort or waste your time, day, or energy.
I'll just kiss my money goodbye.
Thank you for your follow up email, and for taking my call. Once again, we sincerely apologize for the inconvenience you have experienced. As discussed, your new Russell Hobbs pedestal fan will be dispatched to your residence today. Please feel free to contact Home of Living Brands, should you require any further assistance.
Thank you for your follow up email, and for taking my call. Once again, we sincerely apologize for the inconvenience you have experienced. As discussed, your new Russell Hobbs pedestal fan will be dispatched to your residence today. Please feel free to contact Home of Living Brands, should you require any further assistance.