Microwave

I bought a Russell Hobbs microwave last year and its no longer worker. I lost my POP and when i told them they told me that i should have registered online for warranty of which i was not told. Their products are not of good quality. I will never buy their products again.

THIS IS THEIR RESPONSE AFTER SENT FROM PILLAR TO POST Good day Basani,

Thank you for the below email.

We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support. Kindly note that we put our product through very stringent quality standards and we take pride in the quality of our products and we strive towards consumer service excellence.

Please note that Russell Hobbs comes with 2 year warranty (1 year retail and 1 year extended warranty only if you register online).

Please also note all registrations for extended warranty should be done within 12 months from the purchase date as stated the attached warranty policy.

If you have registered for the extended warranty please advise the Name, Surname and Email address that you used to register.

We have attached the warranty conditions and policy for your reference. Please note that for us to be able to exercise our warranty in replacing or repairing any products, the customer must have valid proof of purchase and have registered for the extended warranty.

If you do not have your proof of purchase and you did not register for extended warranty within 12 months from the purchase date you are welcome to take your unit to our Service Department near your area. Service Department Contact Details:

JHB Service & JHB Aerial King

70 Webber Street

Selby

Johannesburg

Tel: ***

***;

Durban

12 Station Dr

Berea

Durban

Tel : ***

***;

Cape Town

Unit 7 Oude Molen Business Park

14 Oude Molen Road

Ndabeni

Tel: ***

***;

Our Service Department operating hours are 8am -16:30pm Monday to Friday and 8am to 12:00pm Saturdays.

At Home of Living Brands we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.

Do not hesitate to contact us with any queries

Kind regards,

INFO Customer Service

National Number: *** Direct line: *** Email: *** Address: West Block , Pineslopes Shopping Centre , Cnr The Straight & Witkoppen Road , Fourways , Johannesburg , South Africa

Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here. From: Basani Shuma <***> Sent: Tuesday, 17 December 2019 4:28 PM To: Home of Living Brands <***> Subject:

Good day I have bought a microwave last year at Pick n Pay Greenstone and have lost my POP. I was referred to some lady and said it was manufactured in 2018 but now it doesn't switch on. She told me she can't help me without the POP. My concern is how can a product manufactured last year not hold up for a year. I am really disappointed.

I find it hard to believe that i caant be helped because i lost my slip. Noe am stuck with a microwave that is not working that did not last even two years.

Well that means your products are **** and you know people dont register for that warranty. I will never buy a Russell Hobbs products ever. Show quoted text