Manner in which wrongs are corrected

Bought a Russell Hobbs iron.<br> After only a short time of use, the soleplate cracked.<br> Pick 'n Pay had hundreds of excuses and stories regarding the repair/ replacement of this iron.<br> I sent an e-mail to Home of Living Brans/ Russell Hobbs.<br> <br> Desire and Leoni.....<br> You are awesome!<br> Excellent service!<br> Excellent customer care!<br> Excellent and professional manner in which both of you handled this complaint!<br> <br> You ladies definitely does protrude the motto of service excellence and customer care!<br> Many times the manner in which damaged goods or faulty products are returned or refunded, speaks volumes of the business and personal ethics.....and yes, you ladies DEFINITELY excelled!<br> <br> Thank you!<br>