Horrible service from HOLB

Absolutely horrible service from Home of Living brands. It has taken more than 2 days to get information regarding parts for my hoover. First they kept putting me through to different departments, after 20 mins on hold I spoke to a lady who could not be bothered to look for the vacuum model nr on their system. I went into their office at Pineslopes, after I was told I can, just to be told they do not help people there. Spoke to another lady and she said I should email her, which I did. I have had no response as yet. Phoned her today and she said she sees my email and will get back to me. No response yet. This is just disgusting. If i new Hoover was sold by HOLB, i would not have bought it!