Horrible product/ your repairs department is full of ********s who swap peoples things

I am deeply disappointed with the supplier of the stove I purchased from Game, Southgate.

The stove was first booked in for repairs in August 2024 and returned to me in September. However, to my surprise, the issue I initially reported had not been resolved the stove still had the same problem. I returned the stove to Game Southgate in November and raised my concerns with Zakhele, the store manager. I requested an explanation as to why the issue was not properly addressed, despite being informed it was repaired. At that point, I humbly requested a refund, as I felt I was being misled. However, I was told to contact the supplier directly, as Game was acting only as the middleman.

The stove was then sent in for repairs again. When I brought it to the store, it was complete with all its accessories. In December, I received a call to collect the stove, but I made it clear that I no longer wanted the item and instead wanted a refund so I could purchase a reliable brand.

When I returned the stove it was in its original box, it had all its original parts. However, when it was returned to me after repairs, it was wrapped in bubble wrap, not the box I provided. Upon opening it, I realized it was not the same stove I had brought in. The stove I sent in the oven has never been used , and its stickers had been removed. It was evident that the repaired unit was swapped with another, which raises serious concerns about the integrity of the repair process and the supplier’s practices.

This entire experience has been disheartening and has left me feeling deceived. I hope for an immediate resolution to this matter, as the brand and the service provided so far have proven to be unreliable and *************.