Horrible horrible horrendeous service on Russel Hobbs Airfryer unit. STAY AWAY!!!

Absolutely ********** service received from house of living brands. My Russel Hobbs Airfryer's basket metal plate started to pop out on the one side. Lodged a complaint and they arranged for collection. Got the unit back after 2 weeks!!!! Drip tray missing and unit scratched!!!!!! Contacted them (note - nobody in this company knows what is going on. They send you from department to department, waste your time and basically do nothing). Good luck expecting ANYBODY to ever give you a call back.

So, today, (Friday 11 Jul2025) they collected the now in worse condition Airfryer. Not a word about what they are going to do with it. Again, zero communication.

I used to think Russel Hobbs were a reputable brand, but after dealing with the distibutor I can confidently say that this was my last Russel Hobbs purchase EVER!!!

I sincerely hope anyone that reads this message takes note and seriously think twice before buying anything from the house of living brands.