Homeoflivingbrands service sucks

I phone this company to arrange an upliftment for returns. Let me tell you South Africa their service is beyond poor. They either drop the phone in your ear Or tell you straight away phone reception again. Coz she doesn't know why the call has been put through to her. If service is like this close your doors. Their staff has no telephone etiquette at all. What is it just to give you a number of a rep to came and help you