Home Of Living Brands - Camlene

My experience has been absolutely amazing. It was beyond amazing. I had sent a few emails to Camlene based in the Johannesburg branch complimenting her outstanding customer service and her professionalism. I had emailed management as well to compliment the rarely found customer service standard in our country these days, given by Camlene.

Her service over a few months remained consistent and never waivered. I explained to her that I am in awe because I run my own business, a recruitment agency and I have a few consultants that I employ. One thing I have struggled over the years to get through to many employees even in my HR capacity was how vital Customer Service is in any organization as that is what keeps the customers coming back and that in turn means we generate income and salaries are paid.

Camlene, took over from the first BAD experience I had from Geraldine, whom I had to call over weeks to get a simple price of an item that was displayed on the floor in Johannesburg. She would keep advising me that she is still waiting for the price (with me making the call) BUT would never return my call as promised until I complained to Head Office. Suddenly, within 30 minutes the price was available.

Camlene, then took over with the friendliest and kindest face (compared to what I got from Geraldine) and ran with me through all my issues over months.

I love Russell Hobbs products and that service from Camlene, will keep me buying your products. I have shared the experience with Camlene with so many people and they are amazed that the Living Brand company has such great after-sales service ... based on Camlene's experience.

Well Done and keep shining that light in your little corner, you are SEEN!

Hloni Fosa