Home of Living Brands - Bad After Sales

I'm extremely disappointed with my experience with Home of Living Brands spare department after purchasing the Salton Rechargeable Pedestal Fan. After purchasing it from an independent retailer (not associated to Home of Living Brands) for over R 2000, the fan stopped working shortly after. I returned it to the retailer and received a replacement. However, within a year, the base of the fan began to disintegrate like weak putty.

I contacted Home of Living Brands after sales and my polite questions (such as cost, delivery, availability) were unanswered and subsequent emails ignored.

This experience has left a sour taste, and I would advise others to reconsider purchasing from this brand. Instead, opt for a reputable brand or a more affordable option that can be easily replaced if needed.

I intend to escalate this matter to the relevant QMS certification body for investigation.