Home of Living Brands-After 20 months Russel Hobbs Heritage Collection Kettle leaking and peeling .

I purchased a Russel Hobbs Heritage Collection Kettle at Boardman`s Brooklyn, Pretoria on 12 Dec 2016 for R799.00.The red paint started to peel and it started to leak at the seam by the handle when boiling .Boardman`s Brooklyn has however closed when I tried to return the product . I contacted the help-line for Boardmans and was referred to the Edcon Group. I then called them and spoke to Bulelwa Ntwana in Edcon customer service who could not assist me. I eventually found out that the distributing agents for the Edcon group isare Home of Living Brands. I sent the picture and an e-mail to Home of Living Brands. Arishna Ishwar responded to my e-mail.Details of everyone contacted below. Arishna Ishwar +27 11 ********** +27 10 ********** , ********** and I cc`d Paul Roux; Dinesh Santhilal; Leoni Van Staden; ********** The faulty kettle was collected 6 weeks ago. I called to find out what was happening on Monday 1 October 2018, to be told by Arishna and her line manager Terry-Lee Thompson, Customer Service Manager +27 11 490 ********** that I must pay R 220 for the replacement kettle because the warranty of 12 months has expired and I have used the kettle for 20 months. The tone of the response from Terry -Lee Thompson was very faciscious and condescending .Stating that there is nothing wrong with the kettle however they will replace and are only charging R220 for the replacement kettle.I have asked for the contact details of the managing director because a Russell Hobbs kettle costing R799 cannot last 20 months only. I have received no further response to my request for theses contact details. I am able to forward all the e-mail communication if required. Please assist and/or advise how best I can proceed . Thanks