NN
Nontuthuzelo N

1 reviews | Active since Mar 2017

08 Nov 2019, 09:34

Fong kong electrical appliance- Home of living brands

I bought a Russell hob , kettle at the Home of living brands on the 26th July 2019, the kettle box, has 2 year warranty that is scratched by black marker. I did not notice at the time as i wanted a replacement kettle. I bought the kettle, which retails for R 789.00, at shops like Makro and Hirsch. I bought the kettle for R 330.00, which i thought was a bargain. The slip was stamped with a stamp , written 3 months guarantee. I only realized that, when the kettle stopped working at exactly three months. I still went back to them to ask if there is any recourse, as i felt this was absolute day light *******. I would have understood, if it was at least 6 months guarantee, as they sell it for almost half the price of big names like Makro and Hirsch. I was advised they will do a quote for me for repairing the kettle. Next day, i got a call and advising, it will cost me R 115.00 to repair the kettle. I think this shop at Station Road, is reaping people off. If i add R 330 and R 115, and not knowing how long, this repair will last before the kettle break again, if actually feel, they are robbing consumers by selling these damaged appliance. Consumers need to be protected from such ********. I told them to keep the kettle and i will go and buy myself a new kettle from reputable store. People be warned , Home of living brands appliances are no good business.

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Replies (2)
Home Of Living Brands
Home Of Living Brands's reply08 Nov 2019, 14:26
Official
Dear Nontuthuzelo,

Thank you for writing to us.

Kindly advise the job number and branch that bought the unit from.

Please revert back to us on ***

Awaiting feedback so we can urgently attend to your query.

We apologize for the inconvenience caused

Kind regards
Home of living brands

Home Of Living Brands
Home Of Living Brands's reply18 Nov 2019, 14:02
Official
Good day Nontuthuzelo,

Thank you for bringing this to our attention.

Kindly send your contact details and email address

Awaiting feedback so we can urgently resolve your query

We apologize for any inconvenience

Do not hesitate to contact us with any queries

Kind regards,

Home of living brands