Faulty Russell Hobbs iron

Russell Hobbs iron RH1400: it was purchased on 3.9.2022 and on 3 March 2024 the soleplate fell away from the iron, exposing electrical wires and thus posing a danger to the user. The product should be under warranty for two years, whether an 'extended warranty form' was submitted or not. The iron was taken to the Maitland branch on 12 March and a quotation for the repair - almost the price of the iron - was sent only after email requests. Home of Living Brands will not repair or replace this faulty iron as I did not submit the extended warranty form. I will never purchase a Russell Hobbs iron again.