Faulty heater from Rusell Hobbs

My husband and I purchased a heater (Russell Hobbs Convector Heater) from Makro on the 20th of May 2018. Within a month the heater started giving us problems and because it was over 7 days Makro did not replace the heater but instead booked it for assessment.

The first booking was made on the 9th of July 2018 reference ********** and was ready for collection on the 7th of August 2018. However, the heater still had the same problem and the outer part was chipped because of the tape they used.

The heater was booked again on the 16th of August 2018 reference ********** and was ready for collection on the 29th of August 2018 and the heater was still the way it left.

On two occasions the issue was booked for repairs for the same issue and it came back with the same issue. The heater switches on and off all on its own and sometimes takes breaks by switching off and restarting after some time.

Barcode: ********** 980762

We tried contacting them via facebook on the 13th of September and they responded on the 14th for us to give our contact details and location however, they still have not made contact.

Clearly this heater is faulty and right now I just want my money back. It seems like Makro cannot assist us anymore because they also failed to negotiate with Russell Hobbs so we stopped taking it back.