Extremely Disappointed in Russell Hobbs

I purchased a Russell Hobbs Ari fryer in November. 2022. On 26 September 2023, the air fryer stopped working. I lodged an enquiry on the27 September and received a response with a reference number and informing that someone would contact me in this regard. By 10 October I still had not heard from them, so I addressed another mail to the company, requesting an update. By the 2nd of November, I had STILL not had feedback, and proceeded to contact Russell Hobbs telephonically. I spoke to Ms Kekana, who requested the invoice and my address. telling me that she would send someone to collect the air fryer for repairs. I sent her the invoice and address (as per her request). By 17 November, I had STILL not had a response. and called her office again. After holding on for who knows how ling, I was told she is busy on a call, and then my details were taken, and I was informed that she would call me back (which DID NOT happen). This morning (Monday 20 November), I called again, and after having her line ring and ring, I was told she's not answering and that I could leave a message again. When I explained to the receptionist that clearly it doesn't help that I leave messages, as my calls are not returned. She put me through to Ms Kekana's line - which just rings. I did inform the receptionist that the person who calls me back must please NOT call me from on 087 number, as my phone blocks these call, but I still have not had any decent response. I am beyond disgusted at the way this matter has been handled by Russell Hobbs. Their appliances are damn expensive, and I expected better from a company that is supposed to be such a reputable company. It's pathetic that I've been trying to have this matter sorted since 27 September and we're nearly at the 27 November & I have STILL NOT had a decent response from Russell Hobbs !!!!!!!