Exceptional service.

I owned a Russel Hobbs Barista one coffee machine that I bought about 5 years ago. We moved a few times in the last few years and lost a few parts. I contacted the import and parts agents Home of Living Brands during December 2023. I got in touch with a lady with the name Vhutshilo. She did her outmost best to source the items for me for the model RHCM46. She confirmed with the technicians that all the parts are correct and the replacement parts were cheap. When I received the parts, I noticed that the milk frother tank cover is incorrect. I contacted Vhutshilo and she stated she will come back to me. She phoned me back and confirmed that this model is discontinued and requested if I can courier my machine to them for assesment. I couriered it to them in early January 2024. A lady with the name Laurian Kekana responded on 2024-01-24. She stated that they cannot get the tank cover that I lost due to the fact that the machine is discontinued. They then send me a brand new machine RHCM47 at no cost to me. This is the machine that replaced the discontinued machine. They had no obligation to do so. This is what I call exceptional customer services from Home of Living Brands company. The service given by Vhutshilo and Laurian was exceptional. This is the best service I received in years. Thanks. You've got a customer for years to come. Kind Regards.