Dual Air Fryer Terrible

I bought the Dual Air Fryer in April. Since day one problems trying to close drawers and stopping appliance working. Draw *****s loose needed constant retightening.One eventually diasppeared.Then very bad noise started when trying to cook. Sent an email complaint- Received standard letter back- take it to the nearest service centre. After years of purchasing their Products Kettles, Blender, food slicer, 3 pressure cookers etc i expected better service than this.When I said I want a replacement, my mail was ignoired. I will certainly not be buying Russell Hobbs appliances in future.