MC
Michael C

1 reviews | Active since Nov 2021

08 Nov 2021, 11:55

Don't buy Russell Hobbs unless you only want it to last its warranty.

I bought a Russel Hobbs barista machine 2 years ago and it broke a day after the end of the warranty (actually the night the warranty ended) which to me is ridiculous since we pay extra for the russel hobbs brand because we expect the product to last. I contacted them to see if maybe I could get help and they took a week to get back to me, when they eventually contacted me they told me I am going to have to send it to johannesburg for repairs and I'm going to have to fork out more money on this machine. I liked this brand, I sell it and always recommend it to my customers... or atleast I used to .

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Replies (1)
Home Of Living Brands
Home Of Living Brands's reply19 Nov 2021, 14:01
Official
Good day Michael,

Thank you for your review

Please kindly note that you are welcome to take your unit to our service department for assessment and repair, where a quotation will be provided to you as the product is now out of warranty

Cape Town 
Unit 1 Maitland Business Park. 
Mowbray Road 
Maitland, Cape Town 
Tel: *** 
*** 
 
Our Service Department operating hours are 8am -16:30pm Monday to Friday. 

Kind regards,
Home of Living Brands