Don't Buy Russell Hobbs if your appliance will in future need spares! No service & no follow through!

Very Bad service from their parts supply division in Selby Johannesburg. I paid for two electrical cords as spare parts for my King-size (upscale) Russell Hobbs electric blanket. Their Manager, Denver, was absolutely useless. He proves the "Peter Principle" - i.e., he's been promoted to his level of incompetence. I say this because (i) it took more than a year for him to actually fill this order; (ii) when he finally got around to doing it (about 2 months into the new year), he initially sent only 1 spare cord, when I had paid for and ordered 2, and the one he sent was second-hand; it was dirty and in very poor condition. So I sent it back, and (iii) about 3 months later (not counting the one (1) year and two (2) months already lost ordering it) he then sent 2 cords, neither was in new packaging, but had clearly also been used, and I was forced to accept that as "service delivery". Because it is winter now, I took it. BUT, I will never buy another Russell Hobbs product ever again, no matter what product - if I have to rely on "Mr Useless" for spares, at the Selby Branch in Johannesburg.