WJ
Wellington J

1 reviews | Active since Jul 2015

02 Oct 2024, 11:24

DO NOT BUY Russel Hobbs!

March 2023, I bough a steam iron from P&P Hyper in Qheberha. On Monday 30 September 2024, the iron tripped our meter, stopped working and started leaking. We took it back only to discover that the 2 years warranty were on condition that we register the appliance online, which 1) was never told to us at the shop, 2) is written in a tiny font on the box! If one askes thousands of consumers, they will all agree that none reads the boxes, especially the tiny print. Russel Hobbs is so unsure of the quality of their products that they hide behind small print! , as opposed to other brands that either give a straight 2 years warranty or 2 years guarantee. That is one brand that I will never spend a cent on and I will make sure to warn all my family, friends and larger circles NOT TO BUY Russel Hobbs.

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Replies (1)
Home Of Living Brands
Home Of Living Brands's reply08 Oct 2024, 15:54
Official
Good day Wellington,

 Thank you for bringing this to our attention. We apologize for the inconvenience caused.

Please be advised that our consumer service administrator will be in contact with you. 

Kind regards,
Home of Living Brands