Dissatisfied customer

Bought some irons in December 2023, one of the irons had a surface which damages clothes when ironing. I sent an email on the 21st of January 2025 after the box was opened which was not responded to then again on the 23rd and the 25th only to be responded to on the 28th for JHB to assist but nothing was done.

Till to date nothing has been said. You make a call you get sent from one department to another. Where really can one get help?