RM
Rachel M
1 reviews | Active since May 2016
17 Apr 2019, 07:12
DISSAPOINTED WITH RUSSELL HOBBS
I RUSSEL HOBBS COMBO VIA TAKEALOT NOW THE KETTLE IS NOT WORKING FOLLOWED THE TAKEALOT PROCEDURE ON RETURNS WHICH WAS FRIENDLY AND FAST.NOW MY COMBO IS STUCK WITH THE SUPPLIER FOR 9DAYS WITH NO RESPONSE FROM RUSSEL HOBBS WHEN I CONTACT TAKEALOT THEY SAID THERE IS NOTHING THAT THEY CAN DO ON THEIR SIDE BUT TO WAIT FOR RUSSELL HOBBS JUST IMAGINE IM STUCK WITHOUT A KETTLE AND A TOASTER HAD I KNOW .I WAS NEVER DISSAPOINTED BY THEIR BRAND BUT THEIR KETTLES ARE SOE WEAK AND THE DELAY TO ASSIST .
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Home Of Living Brands's replyOfficial
18 Apr 2019, 09:38Hi Adelle,
Thank you for your honest review.
We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
Kindly note that we put our product through very stringent quality standards and we take pride in the quality of our products and we strive towards consumer service excellence.
Kindly note that all Russell Hobbs products have 2 year warranty (1 year retail and 1 year extended warranty if you register online).
If you buy from Takealot any unit that is faulty from 6 months and below you get a new unit and anything after 6 months it needs to be send in for repair with our Service Department which this takes 21 days including all courier period.
Please note that this is stipulated as per CPA.
Please kindly advise your job card or repair number so that we can check status of your repair and advise, you can send this to ***;
We are awaiting your feedback so that we can urgently resolve your query.
Kind Regards,
Home Of Living Brands's reply18 Apr 2019, 09:38
Official
Hi Adelle,
Thank you for your honest review.
We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
Kindly note that we put our product through very stringent quality standards and we take pride in the quality of our products and we strive towards consumer service excellence.
Kindly note that all Russell Hobbs products have 2 year warranty (1 year retail and 1 year extended warranty if you register online).
If you buy from Takealot any unit that is faulty from 6 months and below you get a new unit and anything after 6 months it needs to be send in for repair with our Service Department which this takes 21 days including all courier period.
Please note that this is stipulated as per CPA.
Please kindly advise your job card or repair number so that we can check status of your repair and advise, you can send this to ***;
We are awaiting your feedback so that we can urgently resolve your query.
Kind Regards,