Dissapointed "so called" big brand names

Goodday,i bought a Russel Horbs iron in Desember 2019 at clicks cinnamon square strand,end january i went back and told them the iron dont want to switch on anymore,february the staff of clicks remember i bought it there in december,but i lost my slip,the mamager said the only way he can assist me is to send it back to the supplier,a week later he informed me they said something was broken but I must pay R115 into the account of home of living which i did on the 3rd of March 2020,i then went back to clicks they phone the supplier and it was a long story but they did received the money the confirm,weeks pass by and i understand it was lockdown i must borrow irons from people cause it seems its useless for me to wait further,im dissapointed in Russell Hobbs,clicks and who ever is home of living until today i never receive my iron back if i ask they just say its here then there im so blerrie dissapointed in this service and Russell Hobbs is n brand that is not even a cheap brand that can break after 2 times that you used it,i feel you can keep that blerrie useless iron of you Russel hobbs and just give back my R115 back and please dont even come with this excuse of covid 19.