dishonors values
<p>I purchased a russel hobbs kettle from boardmans one year ago. The kettle started sounding different as well as the top broke of. Today i returned it to boardmans to find that the warranty expired on the 10th of july and because it is 8 days later they would not exachange or fix it under warranty. </p> <p> </p> <p>I expressed my dissapointment and the sales lady contacted Dorcus at Russel Hobbs who said that she cant guarantee anything she needs to see the kettle first. How on earth must I boil water while Dorcus checks out the kettle? I left emberessed with broken kettle under my arm. I am dum struck that the kettle was manufactured to break right after warranty expired but more perplexed by Russel Hobbs response. <br /><br />Russel Hobbs claims simplicity and great affordable price, but its effort and R1000 for a kettle is not great affordable price for the type of quality (breaks after a year although the box guarantees 3 years).</p> <p> </p> <p>I have been a loyal customer of various of your products for years but this was the last straw.</p> <p> </p> <p> </p>