Disgusting, non existent service

To date it has been more than three months since I contacted them re a faulty control on my new electric blanket. Emails remain unanswered, phones just ring and are also unanswered and my electric blanket (which has removable controls! Only one of which is faulty but the WHOLE project had to be returned to them) remains with them . At this stage I feel that I can write off my R2000 paid for the item. I will NEVER buy another Russell Hobbs product