Disappointing Customer Service

I was interested in purchasing a Russell Hobbs kettle. But before I spend so much money, I tend to do my research to see if the product is what I want and need. I couldn't find any info except a 1 minute clip on YouTube about it. I couldn't even download the manual from Russell Hobbs' own website. I filled in the contact form on 20 November and received an automated response to confirm that my request was received. On 23 November I received a response with contact details of the relevant department that could assist me. I contacted them but received no response. On 26 November I contacted Russell Hobbs again to let them know that I had received no response from the contact details they sent me. I received a reply to say that they will get back to me as soon as possible. On 2 December I asked if any progress had been made in regards to my request for a manual. And received a reply to say that feedback will be given as soon as possible. Today, 17 December I have sent another email asking whether any progress has been made on my request.