AK
Aneke K

1 reviews | Active since Apr 2011

10 Sept 2019, 07:39

Disappointed Russel Hobbs customer

I bought the Russel Hobbs Die-Cast Casserole Frying Pan on the 16 Aug 2019, the non-stick base is busy coming off and I am very disappointed as it has not even been a full two months having the pan. And not to mention that I take very good care of it, I only use plastic or wooden utensils when I do my cooking and I wash my pan after each use as per the instructions in the user manual using a cloth and sponge. , I also noticed that even on setting 1, the pan becomes extremely hot, so I think in general I just bought a faulty pan. Is this a general problem on the pan? Or is it safe to return it and take another one? As i am not interested in getting a different brand

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Replies (1)
Home Of Living Brands
Home Of Living Brands's reply14 Oct 2019, 12:18
Official
Dear Valued Customer,

Thank you for your honest review.
We would like to request a pic of the pan, model code and proof of purchase to ***

Awaiting your feedback so that we can urgently resolve your query.

We would like to apologize for any inconvenience caused

Home of Living Brands