Dead Brands, not Living Brands

Took my faulty microwave in for repairs at the Booysens branch, was told that within 7 days I will get a call to confirm what the issue is and then it will be repaired for me to collect on the 12th day.

After not hearing from them by the 5th day, I called to see if my microwave has been seen too. The phone just rings and nobody answers - for 3 days straight. So I thought that the phone lines were down and decided to pay them a visit on the 8th day.

When I get there, the front desk is empty and I wait for over 20 minutes for someone to assist me. While waiting, I notice that the telephone rings but is on silent - the red light just flashes and nobody answers! So the phone lines aren't down, these lazy people just don't answer the phone.

Eventually, I go and look for someone to assist and it turns out after 8 days my microwave hasn't even been seen too. I understand businesses get busy, however at least answer your phones and communicate with your customers. What I witnessed reminded me of how Government offices are run and so I will no longer buy any Living Brands items due to this terrible after service - you can keep your ****!