Cant get hold of company for replacement parts

Item: Home Of Living Brands
Rating: 1
Author: Heather L

I bought a Russell Hobbs coffee machine from Makro a few months back and accidentally broke the coffee pot, i have been battling for at least 2 months to get hold of Russell Hobbs to replace the coffee pot. I finally get emailed a contact number which i have phoned a dozen times and get no answer. It sounds as if the call gets picked up and then dropped. I just need a replacement so that i can use the machine. Shocking service from this brand.

Helpful (0)

Replies (3)

Home Of Living Brands's replyOfficial

15 Jul 2020, 10:13

Dear Heather,

Thank you for writing to us

Please send the model number and contact details to *** so we can assist with the replacement coffee pot

Awaiting feedback so we can urgently resolve your query

Do not hesitate to contact us on ***

Kind regards,

Home of living brands

Home Of Living Brands's reply15 Jul 2020, 10:13

Official

Heather L's updateReviewer Update

15 Jul 2020, 12:47

There is no number above, just stars.

Heather L's update15 Jul 2020, 12:47

Reviewer Update

There is no number above, just stars.

Home Of Living Brands's replyOfficial

15 Jul 2020, 13:33

Dear Heather,

Thank you for the prompt response.

Please kindly send us a message on Facebook and we will surely get in touch with you.

At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.

Kind regards,

Home of living brands

Home Of Living Brands's reply15 Jul 2020, 13:33

Official