BAD SERVICE AND PRODUCT

I have been using Russel Hobbs Products most of my life and have been fairly happpy with the products, but I am very upset about my experience today and my interaction with Home of Living Brands, Fourways. My iron stopped working after 1 year and 8 months. My previous iron lasted almost 10 years. Now they want me to come to their pemises in Fourways to drop of my iron. I work every day and I am not close to their premises. Then they say I must courier the iron, REALLYYYYYYYY, do they think I have unlimited funds? AND then I have to pay for repairs...... POINT IS: I want an iron to last longer than 1year and 8 months and I do not want an iron that they have fiddled with. AND I do not want to pay for repairs on such a new iron. When I went to Clicks they said my iron looks like it has not being used, which shows that I look after my appliances. I am of the opinion that they should replace my iron, but don't know if I have the energy to argue with people that is just trying to rip me off.