Bad customer service-no communication
Russell & Hobbs is suppose to be a quality brand but don't be fooled it is not quality. In less than six months my Iron had stopped working. I then took it to, at home living brands in Johannesburg Cbd. The service I got the was the worst customer service I have ever had to experience in my life for such a big brand.
The staff are very rude, who are *********** *****. Even when I spoke to the manager, she also did exactly what Dorothy was doing. I guess it's Russell and Hobbs culture to produce **** appliances and sell them to their clients as quality. When confronted they act up and become all defensive and turn it around as if it your fault. I would not advise anyone to buy their appliances especially with those customer service s****s that they have.
The staff there go to an extreme level as to writing lies on their system to say they have contacted you and they have not.
Thank you for your honest review. We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support
We would like to follow up on this matter with our service department.
Please kindly send an email with your contact details, residential address and your repair or job card number to ***.
We would like to apologize for the inconvenience caused and poor service that you experienced.
At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.
Kind Regards
Customer Service Liaison Manager
Thank you for your honest review. We would also like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support
We would like to follow up on this matter with our service department.
Please kindly send an email with your contact details, residential address and your repair or job card number to ***.
We would like to apologize for the inconvenience caused and poor service that you experienced.
At Home of Living Brands, we pride ourselves on giving our 100% every day to ensure that our customer’s needs are being met.
Kind Regards
Customer Service Liaison Manager