1 reviews | Active since Dec 2016
Bad customer service
On 20 January I ordered via Takealot n Russell Hobbs Food Processor which was on special for R349. As i am in need i purchased the item and wanted to pay via ebucks. I accidentally incorrectly entered the eBucks amount and asked for it to be reversed. During the process I re-did my order purchasing the food processor again with the Canon printer without any problem. As you see in the picture there was no problem with the Processer being out of stock.
A day after purchasing the Russell Hobbs item Takealot informed me that they are out of stock however during the time of purchasing the same item twice there was no indication of 'no Stock available'
As i went back to my order i noticed that the Russell Hobbes food Processor are being advertise a day after on takealot for over R1000 on special and that the Russell Hobbs Stick Blender is on special for R349.
I have worked in the sales industry and as a buyer either takealot or Russell Hobbs should honor this purchase....
We would like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
We would like to follow up if you did receive any feedback from our Takealot in regards to your query.
Please advise by emailing us on ***.
We apologize for the inconvenience caused.
At Home of Living Brands we take pride in the quality of our products and we strive towards consumer service excellence.
We will await your feedback.
Do not hesitate to contact us with any queries.
Kind Regards,
We would like to thank you in taking time and bringing this matter to our attention. Through this, we can improve our process and ensure we deliver excellent products and after-sales service support.
We would like to follow up if you did receive any feedback from our Takealot in regards to your query.
Please advise by emailing us on ***.
We apologize for the inconvenience caused.
At Home of Living Brands we take pride in the quality of our products and we strive towards consumer service excellence.
We will await your feedback.
Do not hesitate to contact us with any queries.
Kind Regards,
