Avoid Russell Hobbs products

Bad experience. Terrible service from customer care centre. Bought a new iron but it wasn't working. They swopped it out for a new iron after some months. Had to buy another iron in the interim. Now when I tried to use the replacement iron which is brand new unused it doesn't work. Sent it back. They only got back to me now after a few months again and want me to pay R140 for a demo replacement as they say I took too long to return the item when they took months in between to resolve it. No management is contactable to escalate the matter.