An Unhappy Russell Hobbs Customer

I wished I got wind of how the Russell Hobbs Brand worked before I guess it would have helped my judgement. I got the20l electronic microwave in November, 2021 ( prior before then was using another brand then decided to change it to Russell Hobbs thinking it will be of a better quality).Then April 24,2022. My microwave just stopped working. It will come on but there is nothing I can do as the panels ain’t pressing. Returned it back to the store since it is still within its warranty period. Only to be told I would have to wait for +- 21 days for them to assess it and get back. I tried explaining if there would be an alternative microwave that I can use because with the cold weather we are having now and as a mum to a new born a microwave is crucial. However, they maintained that is there policy. I thought of getting another one but from what I could get hold of in the store, my microwave will be repaired and sent back to me. Meaning if I am getting another one I will be bound to have 2 microwaves and that to me is unrealistic. Now, I am fearful of all the other Russell Hobbs appliances I have at home because as it stands if anything happens to them. for instance like my iron. I will have to be looking for places to borrow or be compelled to get another one. With my experience, how can I suggest this brand to someone in future ? As it stands, I really wished I saw a review of the brand earlier. I am positive it would have helped me with my judgement. Now, I hope this review helps someone.