Failure to assist with warranty replacement

To whom it may concern

I had to repair a cold room and it was found by the technician that the compressor needed replacement. I paid in excess of R12 000 for the service and a new compressor.

This compressor was bought from Tecsa Reco in Pretoria West on 25 July 2017. On 23 January 2018, the compressor failed again. The same technician was called. The unit was removed and taken to Tecsa Reco in Pretoria West.

Now, one month later, and thousands lost in fruit, vegetables, milk, eggs, cheese, cream etc – I was informed that the unit will not be replaced under the warrantee agreement (one year as per the technician) and that I was to buy a new unit.

This is not acceptable and I insist on a replacement unit under warranty

Hoping that you will be able to assist urgently as my kitchen is suffering major losses that our business cannot carry anymore.