DRONEX PRO Online purchasing

On 4 February 2019 I bought 2 x DroneX PRO units online from a company who advertised on the News24 mobile application and came up on a website as Techxsv.com and who used the bank account BLS*HYPERSLSLIMITED44203LONDON. Until today I have not received my products bought from them although their website stipulate delivery the same day.

Their support desk was contacted several times via email and everytime they rep**** that there is a delay due to cross border transactions and lead times. This were typical replies from them: In May 2019 - Message received from a Steve - We are sorry that you had to wait for the delivery of your order. This is to inform you that the estimated delivery time to South Africa is around 45-60 working days from the day of shipment. This is because South Africa is a remote country from our regular delivery route. The updates on the tracker are also rarely updated. The next update on the tracking system will be the arrival of the product in the destination country. You are requested to wait for a few days more to get your order.

24 May 2019 - We just had a call with our finance team, and they accepted your refund request. Your refund will soon be processed from our end. You should expect to receive email and SMS notice from our side confirming your order cancellation. Your funds should be returned to your account in the next 5-7 business days. This highly depends on the Bank.

If anyone has better information regarding the online purchasing of DroneX PRO drones then please assist with information?