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Nolwazi N

1 reviews | Active since Apr 2021

23 Jun 2021, 12:51

Unhappy client

I took my car in for repairs on the 21st May 2021, and took a courtesy car on the same day. I have since returned the courtesy car on the 20th June and without a car now, still my car is not back from this company. I have called them numerous times to no avail. Sometimes they don't answer the phone, when they do answer they tell me that Lebo will call me back. The whole week they have said the same thing and they never get back to me, no feedback. I have no idea if they have started fixing my car or not. I work very far from home and travel daily, I'm at home now and they don't care even if I lose my job because of their incompetence. When I called today they said Lebo was on sick leave but last week they said she is at the workshop. It's lies after lies, you never know which is which. I'm very unhappy with their service, they have no customer care whatsoever.

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Replies (1)
Renew-It Durban
Renew-It Durban's reply23 Jun 2021, 13:23
Official
 Good day Nolwazi Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. We have addressed this issue with the management at the Technostar AutobodyThey will be responding directly with you to find immediate resolution.  The Renew-it Team, always@yourservice