Thechno[NO]Star.... Bad service and not truthful

On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be **** to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.