Technostar Durban - Absolutely Poor Service

<p>Booked in car (Mercedes) on 20 February 2017 with Sarika. She noted all the things to do as well as check up and touch up where necessary.</p> <p>Reminders regarding step of process came to me. (This was good communication).</p> <p>Called on 27 February 2017 to speak to Sarika. Receptionist indicated that she will forward message.</p> <p>No response. So i followed on the same day with their dedicated sms number 41239.</p> <p>No response.</p> <p>Called several times on 2 March 2017. Again messages were taken. No response. I complained to the receptionist of the poor service.</p> <p>Londi called that afternoon to pick up car on 3 March 2017. I explained her my problem that none of my calls and sms was answered by Sarika. In addition I asked her why Sarika did'nt call to tell me that the car was ready as she was the appointed consultant. She apologized and admitted that's possible the reason why she was asked to call me.</p> <p>Got in at 7,.38 am on 3 March 2017 to collect car. I had to wait several minutes to be attended to. Normally the car should be ready for collection if they requested for me to pick up. Eventually Vernon attended to me as Sarika was not yet in.</p> <p>When he brought the vehicle, I checked the job and asked why the touch ups were not done as it was on the job card. He sent the car back and I got it back around 8.38am.</p> <p>I got the release note and drove off.</p> <p>On my way home, I decided to play a cd that was in the devise. Low and behold it was empty. Each of the drives selected was empty.</p> <p>I called immediately to speak to Vernon. Receptionist taook message. No response.</p> <p>I received sms from Technostar thanking me for allowing them to repair the vehicle and if there are any issues I should respond with "Assist" to 41239 which I did. No response.</p> <p>I received an email from Sarika on 2 March 2017 in the afternoon which I only opened on 3 March 2017.</p> <p>I rep**** to the mail complaining her of her poor service and that my wife's CD's (Tamil, Hindi & english) were ****** from the shuttle. No response.</p> <p>I received a call from Johannesburg Technostar customer care on 6 March 2017 to find out about the service. I told her exactly what happened as stated above. She indicated that she would report this to the manager and he would call me.</p> <p>Up until now no one bothered to respond.</p> <p>All avenues this company has in place just simply doesn't work at all. TERRIBLE SERVICE. Y Pillay</p>