Technostar Autobody Poor Service

Contacted the above mentioned company for assistance with my vehicle repairs (minor!!! scratches with no structural damage etc).

After all the back and forth getting confirmation from the company regarding receipt of payment, I booked the vehicle in for the 1st of October 2018 (Monday) - 5th of October 2018. This was the agreed period which was booked weeks in advance and I had requested that the vehicle would not be taken in if work is not started immediately. I contacted Bianca again before calling in to the company and was re-assured work would proceed immediately.

As agreed the vehicle was delivered early Monday (roughly 8:30am due to traffic and congestion getting into their premises) morning, in order for them to proceed with the repairs and again stressed that the areas affected are really minor and therefore it should not take as long as 5 days as there is no body damage as such and only very minor paintwork damage.

The gentlemen who booked the car on (African guy) seemed to brush my needs off as I also stressed my needs to have my vehicle back as soon as possible. At this point I was told buy him that it takes two days to paint which is fair enough, therefore 3days is ample for them to prepare the area (as there is no parts to order/no structural damage), paint, polish and then do a QC check.... 5days seems all in order. But was hoping he would take me seriously (wishful thinking here).

Tuesday evening Cody calls me To ask me if I want to pay for for some additional work of which I declined as I pay for scratch and dent cover therefore i will lodge a claim for the chips that occurred over the weekend. I found it weird that I recieved this call so late (Tuesday and not Monday) but assumed that he just forgot to phone Monday with this. Wednesday evening I recieved a message to say the vehicle is in step 3 of 5 preparing (so what on earth was going on Monday and Tuesday). I call Thursday evening and I'm told by Cody that it's going in for painting and I'm unlikely to get my car the dates scheduled as per emailed correspondence and agreed times/bookings.

So far out of pure frustration I say I'm coming to collect my car Friday (tomorrow)...... The reply is "okay bru"...."sorry bru"...... , (So I'm his bru now).

Now my family is expected to walk around to work etc. Absolutely poor service. Pathetic!!!!!!!!!