Technostar Autobody - Lies, Lies Lies

I had dropped my vehicle for repairs on the 5th of March 2021, handed over my vehicle to a consultant named Rosanne Maharaj. on arrival I was ensured that my vehicle would be done in 7 working days, with full communication throughout the process.

I had called in the next Monday just as a courtesy to find out on progress as I use my vehicle for work reasons and needed to just plan my week out. Reception had assured me that they will get the consultant to call me back as she was not taking calls.... no call returned. same issue on Tuesday, Wednesday and Thursday.

Friday morning now being the 12th of March and I call in again as I was meant to pick up my car by then. again reception says she will call you back. 20 mins later no call, I receive an sms from the consultant asking me to extend my car hire as there is a nationwide motor vehicle industry strike. I call back and demand to speak to her to find out when this had occurred and why was I not informed then and not at the last minute when I am suppose to return my hired vehicle.

she was utterly rude and asked me to go google the nation wide strike and or question her. I refused to speak to her and asked to be transferred to the manager, Lebo, she informed me that is not a nation wide strike and it was just her branch that has being striking since Tuesday the 9th of Mach 2021. I has asked them as to why was I not informed on Tuesday when I had called in the entire week, on the day of me picking up my car I receive an sms to extend my car hire. she promised to move my vehicle to a different branch as her consultant Rosanne Maharaj **** to me that it is a nationwide strike, I had told her I will call back around 1pm that day to check if my vehicle had being moved to a different branch. all my attempts later that day had being ignored, I had been sent directly to voicemail and ignored all weekend. this morning the 15th of March 2021, Lebo the manager had called me to tell me that she has not sent my car she had internal issues and her staff do not wanna release my car, what exactly is going on I do not know!!!! this is absolutely terrible service, I had being referred to this autobody company by Mercedes benz themselves and the service from the consultant Maharaj and the manager is terrible. they lie, and ignore calls, give an attitude when they are caught out in their lies. now I have to worry about the safety of my car as "her staff" do not want to release my car!! I am currently pregnant and this stress does not help anyone! and most certainly not me!!! Head office phones do not work!!! so exactly who helps me when I am carless and helpless with no one to assist!!!!!