Poor Service & sloppy work!!!

My vechicle has been with Technostars since the 2nd October, as they were the preferred autobody by the insurance. I was called on saturday the 24th october to be advised the vehicle is ready for collection. I was estatic at hearing this, only to get there and find so many faults with the vehicle which was visible with the naked eye. So much for excellent service and workmanship which they advertise about . My question is how was the vehicle then passed by the quality assurer ? As one of their 12steps is quality assurance, surely this indivudal work have picked up these faults. Or there is a really a quality check that each goes through for the final inspection before customer collection ? I was assured by the workshop manager Roneil the vehicle will be ready on Monday the 26th October. Received a call now to say the vehicle will only be ready on the 26th October, this call was not made by the service manager as promised. Such a poor service and sad reality is there no compliments about technostar, only complaints. Take some time to heed to these complaints and send staff for necessary customer service training. Totally disapointed . A total contradiction of their mission stmnt.