Poor service

Item: Renew-It Durban
Rating: 1
Author: Philile S

TECHNOSTAR & 1st FOR WOMEN INSURANCE hope this finds you well.

I'm so appalled by the service I have been receiving from Technostar, that 1st fir women sent me to repair my vehicle.The vehicle was sent to Technostar on 02 june 2021, My vehicle has been with Technostar for over 2 months now. The vehicle was supposed to be ready by 2 July 2021. There has been no communication about what is going on. The last time I received a call from them was on 08 july 2021.after that no one has contacted me regarding the status of my vehicle. This is totally unacceptable and honestly appalling.

Whenever you call, they promise to get back to you but they never do. I called yesterday and today same story the lady that was assigned for my car is on leave they will call me back but they didn't call back, it's really frustrating.

Helpful (0)

Replies (3)

Renew-It Durban's replyOfficial

20 Jul 2021, 13:42

Good day Philile Thank you for taking the time to review us on this platform. Firstly, our apologies for poor service received ,delays in repairs and lack of communication received as that is not the kind of service we pride ourselves with We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. We have addressed this issue with the management at the Technostar AutobodyThey will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice

Renew-It Durban's reply20 Jul 2021, 13:42

Official

Philile S's updateReviewer Update

20 Jul 2021, 13:48

Thank you, I'll be waiting

Philile S's update20 Jul 2021, 13:48

Reviewer Update

Thank you, I'll be waiting

Renew-It Durban's replyOfficial

20 Jul 2021, 15:19

You are most welcome

Renew-It Durban's reply20 Jul 2021, 15:19

Official

You are most welcome