Poor service at techno star

I have been forced to use technostar auto body by my insurance Discovery. I bumped my car in February and my claim was approved within 24 hours. Technostar took over 2 weeks to respond to me and only once I got my insurance involved, did I get a booking for 29/3/23. During this time I had no communication with my service advisor Melanie and my calls were not returned. I reached out to Nomti who apologised and reassured me that she would prioritise my repair and send me updated pictures etc. Again false promises. No communication, no pictures and no calls returned. My car was promised to me by latest this afternoon….but to date no one has responded. You call the switchboard and get told people are in meetings or with clients and they will return your call only to get a generic computer generated email. This service is completely unacceptable. Insurers need to use better companies that value their customers.