Poor service and communication

Firstly took 2 weeks longer than date quoted. No communication on delay or when it would be ready.Just 'we will get back to you'.<br> <br> Secondly when we get there to pick the car up, we had to point out to them that some stuff was not complete on the car. but we had to wait for them to complete their lunch break before they could sort this out.<br> So waited over an hour in total to pick car up.<br> <br> Thirdly,was given a Courtesy car ,I scratched it while using it and phoned the Technostar guys advising them about the incident,they said not a problem,when I come in we will sort out. When I get there they give me a ridiculous amount of R7500 and tell me it needs to be paid immediately or my vechile would not be released.<br> No one advised I would need to pay for damage up front before I get my car,or I would have brought car in earlier to access damage.So held at ransom ,because had no other way of getting home,had to pay it.<br> I don't get how the right off excess is R10000,but get charged R7500 for a scratch.<br> Did not even receive a copy of invoice for it or when that damage will be repaired ,I would like to notified when this will be repaired and I would like to see it,because I paid for it