SN
S.k. Naidoo

1 reviews | Active since Mar 2023

03 Mar 2023, 15:05

Pathetic Service from Technostar

My 2022 Fortuner was sent by my Insurer to Technostar at the end of October 2022, after the vehicle was hijacked and recovered. To date, 4 months later, I have not received my vehicle. From the onset there was no communication from them and whenever I called, it was always a case of "Waiting for Spares". In January 2023 I was informed that only a Panel was outstanding, but I could still utilise the vehicle. It was indicated that the outstanding Panel would only arrive on 8 February 2023. On arrival at there premises I found that there were various faults that were not attended to, including the vehicle battery being Stone Dead. I refused to accept the vehicle in the condition that it was. A few days later I was informed that there was another problem with one of the modules and that it would be taken to a Dealer to resolve. After 8 February I was informed that the Module did not arrive and would only be delivered on 30 March 2023. During the whole period I had to continuously request for Info. I cannot understand how there are restricted spares for such a popular vehicle. Pathetic Service from Technostar.

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Replies (1)
Renew-It Durban
Renew-It Durban's reply06 Mar 2023, 16:10
Official
 Good day S.K Naidoo  
 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for  the inconvenience caused. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
  
 We have escalated this to the management at Technostar Autobody and they will be in contact with you.
  
 Renew-It Team, Always@yourservice