Pathetic service

pathetic service I’ve received from Technostar. My vehicle was involved in an accident and brought to you guys on the 8th of December. The insurance approved the claim on the 18th of December. Parts were ordered on the 23rd of December and yes I do understand that there were holidays in between and some companies were closed for a couple of days, however, there has been no communication from your side. I am aware that I can track the progress online but I prefer to speak to someone and I have been calling to find out when the parts will be delivered. I called on Thursday and I was told that they ‘might’ arrive on Monday..I proceeded to send an email yesterday to find out if there’s any progress in terms of the delivery. I now got a response that said ‘due to the holidays there has been a delay’. There seems to be no sense of urgency or even effort put in to atleast assure me that they will track how far the order is and get back to me. No communication or even a courtesy call. up until today I’m still being told that they are awaiting parts. This is ridiculous . The staff have no customer care and are not customer orientated